Terms and Conditions

Terms & Conditions for ordering through our online shop for Ash 2 Glass.

Handmade Products

All our glassware and jewellery is made by hand in our studio in Grangemouth, when purchasing customers must understand that due to the nature of the craft involved variations will occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.

Payment

Items ordered online must be paid for in full at time of ordering via PayPal.

Credit Card Security

We accept credit cards through the PayPal secure payment gateway. All credit card numbers and personal information are encrypted, and are handled only by PayPal

Delivery

Once your order is complete we will post your items to you by recorded delivery .

In the unlikely event your order is damaged in transit please contact us immediately on 07974934336. Please retain the original packaging for returning your order. We will arrange for a prompt replacement or refund, whichever is your preference.

Exceptions

Customers CAN NOT cancel or return orders for goods made to a customers specifications eg. personal commissions.

 

Contact Details

Address:  Ash 2 Glass, Unit W3 Newhouse Business Park, Newhouse Road, Grangemouth, Scotland, FK3 8LL

Tel: 07974934336   Fax: 01324563671

(Goods ordered via the internet, post, phone or fax without the customer having physically inspected the goods are covered by the Distance Selling Regulations)